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January 2004: Systemic working: the constellations approach
Pioneered by Bert Hellinger, a constellation is a way of representing the pattern of relationships within a system. These relationships may be between family members (where the work originated), work colleagues, objects (such as a person and his/her job), concepts (such as cultural values), through to large groups such as nations. The constellating approach reveals the underlying dynamics of situations in ways that brings fresh and clear perspectives. It surfaces the nub of the issue under scrutiny – the ‘nub’ may arise from:
Apart from bringing clarity, constellations give opportunities to experiment with possible options in a safe environment to aid decision-making. If you want to know more about the process of setting up a constellation, please contact me and I will send you some information. As stated I want to focus on the practical application of constellations in organisations.
Practical application
to name but a few business issues, I know I would have found constellations useful as a key source of ideas about what options to consider seriously and practical suggestions about how to go about the implementation and maintenance of a chosen route. Looking back on past experiences, I have noticed that quite often when certain principles and practices that I associate with constellations are followed the results were more positive – and when they weren’t then at least part of the issue remained. For example, there was a manager who knew the theory of being an effective people manager and had the capabilities of doing it when in a training workshop, but did not apply it in the work environment. She focussed on fulfilling the tasks and saw this as her priority. In effect she retained the old norm of task coming before people, even though she knew that the organisation wanted to change the cultural norms in this area. Although we re-iterated the new norm, we did not acknowledge or show sufficient respect for how things used to be and how effective she was in applying the original approach – in constellations acknowledging the founding cultural norms and voicing what is now reality are important steps to take to release an entanglement. Where we were successful was in acknowledging the expertise she had to offer and the strong service she had given. We wanted to confirm the value of these characteristics by offering her a specialist role. Here we were meeting a constellation practice around honouring service and function. Although this person became a valuable member of the team as a specialist, we will not know what benefits were lost to the organisation through not having her as a people manager too. I will admit to thinking we had found a successful answer for both the individual and the organisation – now I wonder what we might have had in addition if I had been aware of organisational constellations. Since developing my understanding of organisational constellations I have seen a fair number of organisational constellations and been involved in discussions about how constellations have been used as part of ongoing consultancy and coaching relationships with particular organisations. I am still puzzling over a question that came to mind after one constellation the issue of which was whether or not to confirm an offer of employment. What came out of the constellation was that the person would be a great asset to the team as long as the Managing Director paid him a fair salary and bring him in not only as an asset but also as a person who can grow within the organisation – a very different approach from what the Managing Director admitted he probably would have taken (setting him up on a pedestal and at the same time wondering what the business had to offer the individual apart from an inflated remuneration package). The question that I was left holding was how I could demonstrate to an employment tribunal that constellations could be accepted as a valid and reliable tool to use within the selection process. At present I would limit my use of constellations to issues around how best to introduce a new person.
Organisational benefits
Frequently the resulting action plan is full of small changes, but then we all know that it is often the small things that make the difference – for instance, a colleague admitting that he has less experience than you, a manager supporting his staff rather than stepping in and doing it him/herself, and a Managing Director acknowledging that some things are unfair and that is how it is. Honesty is so powerful! Naturally how honesty is delivered does matter.
Conclusion If you are impatient to learn more about constellations and can’t wait until my next newsletter, the following websites will be of interest: This website has articles and presentations about constellations. In addition, it tells you about books and videos that are available in English. There are articles on this website that predominantly cover family constellations, and yet are useful information sources on constellations in general. This is a transcript of an interview with Bert Hellinger about his methods applied in organizations. The interview was by Humberto del Pozo, in Santiago de Chile, September 1999.If you find this newsletter of use, please forward it to people you think may also find it of use and/or interest: for instance, directors and managers in Human Resources and People Development or other directors and managers who deal with these sorts of issues.
You are welcome to reprint any part of this newsletter as long as you acknowledge the source, including full authorship, copyright, and subscription information. Monkswood Associates
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